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Help and Information

Go to: Payment | Delivery and Shipping | Mattresses | Upholstery | About Stephen Edwards

Do you have a showroom?

Yes, we have a showroom, with many examples of our range of four poster beds, bedside cabinets, dining tables, chairs and dressers on display. There are also colour samples and a wealth of photos to look through. Please call to book an appointment on +44 (0)1544 340 444.

 
Can you get a four poster in our bedroom?

We have not failed yet. Most of the four poster beds are 78" or 84" high as standard- we have had to make a bed 72" high to go under a beam some years ago, and are happy to alter designs where possible. Components will go through normal doorways, and if the mattress will go up the stairs and into the room, the rest of the bed is sure to.

 
Can you polish our furniture in a different colour?

You can choose from a natural, medium or dark stain, as standard; we can offer variations on these to suit your needs. Colour samples can be sent out so you can choose your preferred finish.

 
Can you match furniture to the colour of our existing furniture?

Yes, all we ask is that you email/post us an example (picture of the furniture) we are happy to send you colour samples in the post until you tell us that we have the correct colour.

 
Do you make other bedroom furniture to match the four poster beds?

We will custom make beside cabinets, dressing tables, chests of drawers, wardrobes, etc. to suit your room. So please let us have some overall measurements in inches, and we will be delighted to give you a quote.

 
We like the look of oak, but didn't want to spend that much, any ideas?

English ash is a good alternative. It can be hand planed to give the 'old' look, and takes a dark oak stain really well. However, the grain will a little different.

 
Can we have different panels on our four poster bed, with different posts?

Yes, we will mix and match the beds to create the style you want.

 
We have a picture of a piece of furniture we like. Can you make it for us?

We will do our best. We do however use solid wood and therefore do not have the equipment for decorative veneer work.

 
Can you carve decoration onto a bed?

Yes, we can carve most types of decoration, but for the more intricate I may use dedicated carvers, so please allow a little longer.

 
Can you make the beds larger or smaller?

Yes, we will happily make any size, and have the mattresses made to suit.

 
Can you make single four poster bed?

Yes, any size and any style. To gain an idea of price, they are normally around two thirds of the cost of a king size four poster. (This sounds expensive in comparison, but although the material costs are nearly half, the joints are identical to those on a full size bed.)

 
My husband is very tall, can you make the bed longer than normal?

Yes, we can make the bed longer and have mattresses made to match.

Go to: About Beds And Other Furniture | Payment | Mattresses | Upholstery | About Stephen Edwards

 
Do you deliver?

We will gladly deliver and assemble the beds within the UK, for a charge to cover our costs.

 
Do you deliver abroad?

Yes, we have shipped furniture, mostly four poster beds, to Canada, USA, France, Spain, Germany, Hong Kong and Ireland.

 
How much does shipping overseas cost?

Please contact us to get a shipping quote, as it is not just what we export and the country we export to, but your location that's important. We have previously shipped to Canada, Hong Kong, US, Germany and Spain. A wide pencil bed to Hong Kong cost our customer less than £850 for a door to door service, including export wrapping and insurance.

 
Do the beds come apart for ease of shipping?

These four poster beds 'breakdown' into components for 'flat packing'. This helps keep costs down and makes sure no components or fixings are damaged as they can all be easily wrapped.

 
Are the beds easy to assemble?

They are easier than you would think. We will gladly put the beds together for you when we deliver in the UK. Assembly Instructions that are easy to understand are sent with our beds shipped overseas.

 
How long will it take?

A bed is usually ready for delivery within 12 weeks from receipt of a one third deposit. If your needs are more urgent we will do our very best to help. Arranging a suitable delivery time can sometimes take a few days to organise. This does not allow for shipping times for furniture leaving the UK. A bed usually takes between 4 to 6 weeks to the US, 5 or 6 to Hong Kong, but quicker within Europe.

 

Go to: About Beds And Other Furniture | Delivery and Shipping | Mattresses | Upholstery | About Stephen Edwards

 
 
How much do we have to pay for the order to begin?

We ask for a third deposit of the total to confirm the order. Once this has been paid your furniture will be figured into the production schedule and a more definite delivery date given.

The outstanding balance is to be paid on delivery, or in the case of shipping abroad the total must be cleared before collection of the bed.

 
What method can we use to pay you?

There are various ways of paying. We accept bank transfer, cheques and debit cards. Accepting credit cards for payment is at Stephen's discretion because of the large fees we have to incur (1.5-2.5% of total).

Paying the Four Poster Bed Company

For your own security we do not accept banker's drafts. We recently had one go missing in the post (it was recorded delivery from Canada) and our customer was told by their bank that there was no guarantee of their money ever being returned to them.

Please do not email card details to us! We will get the necessary details from you over the telephone, and the transaction will be completed after this (telephone and card machine are on the same line).

Details for bank transfer will be sent (preferably via email) once this method of payment has been decided.

 

Go to: About Beds And Other Furniture | Delivery and Shipping | Payment | Upholstery | About Stephen Edwards

About Mattresses
 
Is the mattress included in the price?
Bed bases and mattresses are extra. We only offer top quality handmade mattresses which you know will not only fit, but be extremely comfortable. To take a look at our range please look at our mattresses on our main Four Poster Bed Web site.
 
What does the mattress sit on?
Usually a four inch firm edge traditionally cone sprung base, similar to the top part of a divan base. We will also make slats, although they will give a firmer feel to the bed base.
 
Can you make a bed fit around our existing bed?
We can make the four poster bed frame fit around your existing divan base, but we will need are exact measurements in inches, and the height of the top of the divan. We can even put bed frames around water beds.
 
Can we have the mattress height lower?
Yes, we can alter the mattress height to suit your requirements.
 

Go to: About Beds And Other Furniture | Delivery and Shipping | Payment | Mattresses | About Stephen Edwards

About Upholstery
 
Is the upholstery for the four poster bed included in the price?
No, any upholstery is extra.
 
Do you make the drapes to go with the bed?
We have an excellent seamstress who will custom tailored drapes to suit your taste. I usually let the customer deal directly with her to save confusion.
 
How much do the drapes cost?
This will depend on the material you use to make them,and how complicated they are. Usually from £400 upwards.
 
What do the curtains hang from?
We provide a brass rail around the inside of the cornice from which the curtains can hang. If both a valance and dress curtains are needed then we suggest opting for velcro to hold the valence around the cornice. Given the ease of hanging the upholstery removal for washing is rather easy.
 

Go to: About Beds And Other Furniture | Delivery and Shipping | Payment | Mattresses | Upholstery

About Stephen Edwards
 
Do you enjoy what you do?
Very much. I enjoy designing and making the furniture; the job satisfaction is great, especially when you can turn a customers idea into 'just what we wanted'. A lady once thanked me for her four poster bed, 'You have made me very happy, I've longed for a four poster bed for about 65 years, having slept in one when I was six.' That is a great feeling.
 
Do you sleep in one of your own beds?
Of course, except when I'm away from home. These days I also make a point of trying out the mattresses we offer to test what they are like so that I am in a better position to advise you.
 
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